Refund policy

At SWEDA, we want you to have a smooth shopping experience.

Because SWEDA products are personal-care products, hygiene and product safety are important considerations when evaluating returns.

Return Eligibility

A return or replacement may be considered if:

  • The product received is damaged
  • The wrong product was delivered
  • The product is defective or has a manufacturing issue
  • The order has another verified fulfillment issue

The product should generally be unused, unopened and in its original packaging where applicable.

Personal-Care Products

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return or exchange, except where the product is defective or otherwise covered by applicable consumer law.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact us within [48 hours] of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue

Our team will review the request and determine the appropriate resolution.

Refunds

Once an eligible refund is approved, the refund will generally be processed through the original payment method.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been opened or used, except where applicable for defects
  • Products damaged after delivery due to improper handling
  • Products returned without the required information
  • Change-of-mind requests where the product has been opened or used

Exchanges

Where applicable, eligible products may be replaced with the same product rather than exchanged for a different product.

Contact Us

For return or refund assistance:

Email: care@sweda.in
WhatsApp: 9481601890